We used to like Hakuna Majiwe a lot and used to send many of our customers here, but unfortunately something has happened to the place which we are not happy about. 94% of our customers came back unhappy after staying here. Unfortunately the management of the place were just not interested in trying to sort out their problems. Major complaints about the place include :
1. Terrible and arrogant management
2. Terrible staff with bad attitude who don't know how to treat the guests
3. Worst service ever experienced.
4. Absolutely no ambience in the hotel. Most guests actually leave the hotel for the day and only return to sleep and have breakfast.
5. The pool is falling apart.
6. Terrible weeds and plants obscuring the views
7. Attacks on guests on the beach outside the hotel
Our biggest concern is the way in which the management treat the staff and the consequences. Whilst we have not seen it, the vibe can definitely be picked up when interacting with the them. We feel there may be a correlation between the way the management treat the staff and the attacks of guests on the beach outside the hotel. A couple of our clients (and other clients) have been attacked on the beach outside the hotel. Zanzibar is a peaceful island, and it is strange for something like this to occur. This is the only hotel where this has happened so frequently. We feel the villagers are angry at the treatment and perhaps want to get back at the hotel owners. Whilst this is circumstantial, ad the staff and villagers are not prepared to discuss this, we feel that there is definitely some connection.
It is not our policy to slate hotels on our website, however we have taken exception here. We feel that due to the number of complaints we have received and the lack of interest from management. We will no longer be sending or recommending any clients to visit Hakuna Majiwe until further notice.
