Often the most important way of evaluating a company is by the comments from customers, and just as importantly, comments from suppliers. Below are just a few extracts that we would like to share with you:
These are from our client feedback sheets..
"Both Anna and I had a fantastic time – the safari was amazing. We both felt we had the best guide around (Joseph), who spotted everything from leopard to rhino and took us away from the crowds to the better kept secrets in the parks. We were is the Serengeti in time to see the wildebeest migration which was truly memorable. The Serena accommodation was excellent,with good food and fantastic locations and views. The Kifaru coffee plantation was a very relaxing place to stay after our safari, with tropical flowers and beautiful lawned gardens, a very welcome atmosphere and fantastic food and service.
Zanzibar lived up to our high expectations as well. The Emerson and Green hotel is the place to stay in Stonetown. Dinner at the Tower Tops (?) restaurant overlooking the city as the sun set was a highlight there as well (need to book both rooms and dinner well in advance – North room and Ball rooms were the best we saw as we snooped round!).
Breezes was excellent as well. The weather was ok for June, as hoped - cloudy in the morning and then clearing in the afternoon, which meant we could go on excursions etc in the mornings and sunbathe in the afternoon. We went swimming with wild dolphins off the south coast one morning, which is a must. Snorkelling near the hotel was excellent also. Breezes was the perfect place to relax before returning to work - the white sand and palm trees of the east coast make this as close to paradise as I have ever got.
All our arrangements went to plan, with seamless, reliable connections and transfers. Great after long flights.
Many thanks to Tracy and the rest of the team for a truly memorable and good value trip we will never forget. Your services will be recommended to all our friends and family…"
Tom Dawkins
London, UK
"Thanks for all you did to make our honeymoon just fantastic. It is the best holiday we have ever had.
We enjoyed Stone Town and Emerson & Green, the charm of it was all I had hoped for and more. Thanks to Chrissie for making our arrangements when we were there and thanks for making the dinner reservation at Mtoni Marine for us – it was the most beautiful setting and a really special, memorable night.
Fundu Lagoon was just a little bit of heaven, it is impossible to overplay how great it is. Everyone was so friendly and relaxed and chilled and just generally happy and it is infectious. We had such a great time, didn’t want to leave and hopefully we can get back there maybe next year!
Thanks again Tracy for everything. It just could not have been a better trip (well except for being longer but the Boss wouldn’t have liked that!)"
Peter Ritchie
London, UK
"African Encounters is like a dream company that you wish you could find...& you do. Not everyone accepts the "laid back" attitude of Cape Town service. I tried three different travel agents, avoiding your number in the Getaway for fear of expense. I struggled with information on the resorts, with all packages offered being at least R3000.00 over your quote...not reassuring for honey-mooners... Then I emailed Karen and boom! everything was sorted. A thousand thank-yous for an awesome Honeymoon, arranged by a brilliant company!"
A & A Orban-Barnes
Cape Town, RSA
"Rodger, you are the man! Thank you for the best holiday we have ever had (and we have traveled a lot). We will definitely be traveling with you again in August."
J Du Preez & Family
Johannesburg, RSA
"A truly memorable holiday, possibly our best ever. First world efficiency all the way. Mapenzi & Chumbe exceeded our expectations. Karen you are an absolute star, thank you for all your effort"
P&E Gibson
Sasolburg
Some emails.....
----- Original Message -----
From: Darren Joel
To: ;
Sent: Friday, April 11, 2003 11:01 PM
Subject: Thank you African Encounters
Dear African Encounters,
I am writing you this on behalf of myself and my fiance Marci. I cannot express how thrilled we have been with the service of your agency. Tracy, our agent, has been absolutely wonderful, patient, and very personable. We have not been easy customers to say the least! We happened across your website while doing research on the Internet for a honeymoon off the coast of Africa. Based on Tracy's tireless effort, we planned a SCUBA diving honeymoon to the islands of Zanzibar and Pemba off the coast of Tanzania. Being avid divers, Marci and I cannot wait for our honeymoon. We cannot contain our excitement! We will certainly send you pictures so you can share in some of our adventures. Thank you so much for all of your help and effort. I highly recommend African Encounters to anyone seeking a real African adventure! Please feel free to refer any of your clients to us for a personal recommendation. [email protected]
Warm regards,
Darren and Marci
----- Original Message -----
From: Peterson, Faith (LAS)
To: Rodger Williams
Sent: Monday, March 18, 2002 8:19 PM
Subject: RE: Coming to Zanzibar
Hi Rodger,
Back in LA...we had a great time...loved Zanzibar and Fundu...what can you say. It was wonderful!
Thank you again for your help!
Faith
Los Angeles, USA
----- Original Message -----
From: Julian Crinall
To: Rodger Williams
Sent: Tuesday, September 24, 2002 12:09 PM
Subject: Re: Fw: Service vouchers
Rodger,
just a note to say 'thanks'.
Returned from ZAN on Sunday night.
Your transfers & hotel arrangements worked perfectly. We turned up at the airport/docks to be meet by name boards & happy drivers. The staff were helpful & polite, we used them for some local tours. All the staff in the hotels were pleased to see us & we had no problems at all.
We enjoyed all the accommodation but my personal/Pauline's favourite was the Mnarani beach. Your choice for us was perfect. We sat by the camp fire under star light watching the ocean & drinking very nice drinks with a BBQ , complete with chef. A very well done the Mnarani beach.
I will pass your web address & your personal contact to several colleagues, as they have expressed interest in my photos & my thoughts on ZAN.
A very professional service, a credit to the travel industry.
Thanks again for a really nice holiday & yes we would return to Zanzibar.
Julian & Pauline.
London, UK
A member of British Airways staff
----- Original Message -----
From: Malcolm Paterson
To: Rodger Williams
Cc: Caroline Scott
Sent: Monday, April 08, 2002 4:35 PM
Subject: Re: Manta Reef
Rodger
Sorry for the delay in replying.
A big thank you for all the work done for our holiday. Everything went very smoothly and it was a great holiday.
The accommodation in Zanzibar was wonderful - Emerson and Green was a fantastic, atmospheric hotel and was a real treat. I would recommend this place to anyone - in spite of the 5AM call to prayer. The trips to kizimkaze and the forest were good and organised well.Manta Reef was also excellent and has a wonderful location. For 3 nights we were the only people in the lodge. The diving was excellent and the sea life was the equal if not better of the sites in the Caribbean and Australian Barrier Reef I have been to.
The dive support and the hotel service was also of a high standard for the island.
Overall it all went very smoothly and exceeded expectations. A great holiday and when we next need a trip to Africa I shall get back in touch.
many many thanks
Malcolm
Scotland
And we won't bore you any more, but a last word from one of the hotels we deal with... and this is not the only one who has this to say about us.
From: chumbe bookings & enquiries
To: Karen Barnard
Sent: Wednesday, March 27, 2002 2:07 PM
Subject: Re: Payment: Lahee
Cheers Karen!
I wish all agents were like you guys... sending so many clients and being so good in organizing, paying... everything!!!
Fran
Chumbe Island Coral Park
Zanzibar
Copies of this documentation will gladly be sent to you on request, plus any others you may require.
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